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Atlas Technology Help Center

  • I don’t feel safe giving out my personal address. Is there an alternative?
    Yes! With our partnerships with UPS and Royal Mail, you can choose a secure collection point near your location instead of home delivery. Simply select a UPS Access Point or Royal Mail Local Collect during checkout. Your personal information remains protected, and most deliveries include real-time tracking for peace of mind.
  • Are the products you sell brand new and authentic?
    Yes, all products are brand new and sourced from trusted manufacturers. We ensure authenticity and quality by working with reputable suppliers and logistics partners to provide a seamless shopping experience.
  • How does Atlas offer products at lower prices?
    Atlas is built on the principle of smart shopping. By optimizing supply chains, cutting unnecessary costs, and leveraging strategic sourcing, we’re able to offer high-quality products at unbeatable prices without compromising on service or reliability.
  • What payment methods do you accept?
    We accept a variety of payment options, including credit/debit cards, bank transfers, and alternative payment solutions. For secure transactions, we also support cryptocurrency payments and third-party checkout providers where available.
  • What is your return and refund policy?
    We offer returns and refunds on eligible products within a specified period. If your item is damaged, defective, or not as described, contact our support team to initiate a return. Certain items may not be eligible for returns due to their nature (e.g., digital goods, hygiene-sensitive products). Full details can be found in our return policy.
  • Do you offer international shipping?
    Yes! We offer international shipping to ensure customers worldwide can enjoy the convenience and value of Atlas. Select countries even qualify for free shipping.
  • How long does shipping take?
    Shipping times depend on the product type: Stocked Items: Typically delivered within 1-3 business days. Sourced Items: May take 1-2 weeks, depending on availability and supplier processing times. Exact delivery estimates will be provided at checkout, and all orders include tracking so you can monitor your shipment.
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