Shipping, Delivery & Returns.
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Welcome to Atlas. We're dedicated to providing you with a seamless shopping experience, which extends to our shipping and returns process. Below is all the information you need about our shipping and returns policies.
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Shipping Information:
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Processing Time:
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Orders are typically processed within 24 hours (excluding weekends and holidays).
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Processing times may vary during peak seasons or promotions.
Shipping Methods:
We offer multiple shipping options to meet your needs:
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Standard Shipping: Estimated delivery within 5-7 business days for most products.
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Express Shipping: Get your order within 1-3 business days for stocked items.
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International Shipping: Available for select locations, with delivery times varying based on region.
Note: Some high-demand or specialty items may have longer delivery times. Exact shipping estimates will be shown at checkout.
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Shipping Costs: Shipping costs are calculated based on the weight of your order and the selected shipping method. You can view the shipping costs at the checkout before completing your purchase.
International Shipping: Yes, we do offer international shipping! International shipping rates and delivery times vary by destination. Customs and import duties may apply and are the responsibility of the customer.
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Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.
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Delivery Times: Delivery times are estimated and may be subject to delays due to unforeseen circumstances, such as weather conditions or customs clearance. We strive to keep you informed of any potential delays.
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Free Shipping Promotions: Keep an eye out for our free shipping promotions! We occasionally offer free standard shipping on orders over a specified amount. Check our promotions page for the latest offers.
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Returns Information:
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Easy Returns: We want you to be delighted with your purchase. If you're not happy with your order, you can return it within 30 days of receiving it.
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Return Process: To initiate a return, please contact us. Follow the simple steps to generate a return label, and then ship the item back to us. Once we receive your return, we'll process it promptly.
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Refund or Exchange: Choose between a refund to your original payment method or an exchange for a different product. Refunds are typically processed within 5-7 business days after we receive your returned item.
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Questions or Concerns: If you have any questions about your order, shipping, or returns, please don't hesitate to contact our customer support team. We're here to assist you every step of the way.
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Thank you for choosing Atlas. We appreciate your trust in us, and we look forward to delivering exceptional products to your doorstep.